Shipping & delivery
Processing Time
Orders are processed within 1–3 business days depending on the destination. During launch periods, campaigns or holidays, processing times may be slightly longer.
Shipping Destinations
We currently ship to:
Denmark
European Union (EU)
If your country is not available at checkout, please contact us at hello@djh-skincare.com
Delivery Time
Shipping costs are calculated at checkout and depend on destination and order size.
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Customs, Duties & Taxes
For orders shipped outside the EU (including US, UK and Asia), customs duties, import taxes or fees may apply. These charges are the responsibility of the customer and are not included in our prices or shipping fees.
Returns
Right of Withdrawal
In accordance with EU regulations, you have the right to withdraw from your purchase within 14 days of receiving your order, without stating a reason.
Conditions for Returns
Due to hygiene and safety reasons:
Opened or used skincare products cannot be returned.
Products must be unused, unopened and in their original packaging.
How to return
To initiate a return, please contact us at hello@djh-skincare.com with:
Your order number
Reason for return
You will receive instructions and the return address.
Return shipping
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we cannot be responsible for lost returns
Refunds
Once your return has been received and approved, we will process your refund. a reason.
Refund Timing
Refunds are issued within 14 days after approval.
Refunds are made using the original payment method.
Non-Refundable Items
Opened or used products
Return shipping costs
Original shipping fees (unless the return is due to an error on our part)
If a returned item does not meet our return conditions, the refund may be declined.
Return shipping
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we cannot be responsible for lost returns
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Include:
Your order number
Clear photos of the item and packaging
We will offer a replacement or refund, depending on the situation.
Order Cancellation
Orders can be cancelled before they have been shipped.
Once an order has been dispatched, it cannot be cancelled and must follow our return policy.